Refund and Return Policy

Refund & Return Policy
Last Updated: July 9, 2026
At KREAFIT, customer satisfaction is important to us. Due to the nature of sports nutrition and dietary supplement products, we maintain strict quality and hygiene standards. This Refund & Return Policy explains the circumstances under which returns, replacements, and refunds are accepted.
By placing an order through https://www.kreafit.in, you agree to this Refund & Return Policy.
1. Business Information
Business Name: KREAFIT
Website: https://www.kreafit.in
Email: officialkreafit@gmail.com
Phone: +91 9049555453
Business Address:
Baner Mahalunge Road
Baner, Pune
Maharashtra – 411045
India
Customer Support Hours:
Monday – Saturday
11:00 AM – 5:00 PM IST
2. Return Eligibility
Returns are accepted only in the following circumstances:

• You received a damaged product.

• You received the wrong product.

• The product was tampered with before delivery.

• The product has a manufacturing defect.

• The product is unopened, unused, and approved by KREAFIT for return.

All return requests are subject to verification and approval by our support team.
3. Products Not Eligible for Return
For hygiene and safety reasons, we do not accept returns in the following cases:

• Opened supplement containers.

• Used products.

• Products with broken seals after delivery.

• Change of mind.

• Wrong flavour selected by the customer.

• Wrong quantity ordered by the customer.

• Incorrect shipping address provided by the customer.

• Products damaged after delivery due to misuse or improper storage.

4. Damaged, Defective, or Incorrect Products
If you receive a product that is:

• Damaged during transit,

• Defective,

• Tampered with, or

• Different from what you ordered,

please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:

• Your order number.

• Clear photographs of the outer packaging.

• Photographs of the product.

• A brief description of the issue.

• An unboxing video (recommended for faster verification).

Failure to report the issue within 48 hours may result in the request being declined.
5. Replacement Policy
Once your request has been reviewed and approved, we may offer a replacement at no additional cost.
Replacement eligibility is determined after verifying the evidence provided.
If the product is no longer available, we may issue a refund instead.
6. Refund Policy
Refunds are issued only after the return request has been reviewed and approved.
Approved refunds will be processed to the original payment method within 5–6 business days.
Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
7. Return Process
To request a return or replacement:

1. Contact our customer support within 48 hours of receiving your order.

2. Share your order number and supporting photos/videos.

3. Wait for our team to verify your request.

4. If approved, we will provide further instructions.

5. Where applicable, the product may need to be returned before a replacement or refund is processed.

Returns sent without prior approval may not be accepted.
8. Return Shipping
If the return is due to:

• A damaged product,

• A defective product, or

• An incorrect item shipped by KREAFIT,

we will arrange the return pickup where service is available or reimburse reasonable return shipping costs upon approval.
If the return is requested for any other reason and is approved as an exception, the customer may be responsible for return shipping charges.
9. Order Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
If a prepaid order is cancelled before dispatch, the refund will be processed within 5–6 business days.
10. Failed Deliveries
If an order is returned to us because:

• the delivery address was incorrect,

• the customer was unavailable after multiple delivery attempts, or

• the customer refused to accept the delivery,

any applicable shipping charges are non-refundable.
Re-shipping charges may apply if you wish to have the order sent again.
11. Quality Assurance
Every KREAFIT product undergoes quality checks before dispatch.
If you believe your product has a manufacturing issue, please contact us immediately. We will investigate the matter and provide an appropriate resolution.
12. Right to Refuse Returns
KREAFIT reserves the right to reject any return or refund request if:

• The product has been opened or used.

• The request falls outside the policy.

• Insufficient evidence is provided.

• The product has been intentionally damaged.

• Fraudulent activity is suspected.

13. Policy Updates
KREAFIT reserves the right to modify this Refund & Return Policy at any time without prior notice.
Any updates will be published on this page with the revised "Last Updated" date.
14. Contact Us
For any return, replacement, or refund-related questions, please contact us:
KREAFIT
Website: https://www.kreafit.in
Email: officialkreafit@gmail.com
Phone: +91 9049555453
Business Address:
Baner Mahalunge Road
Baner, Pune
Maharashtra – 411045
India
Customer Support Hours:
Monday – Saturday
11:00 AM – 5:00 PM IST